SeaTouch Underwater Touchscreen Housing: 20 Essential FAQs
1. Material & Build Quality
Q1: Is the soft membrane easy to break?
No. The SeaTouch housing membrane is a patented dual-layer design:
- Bottom layer: Rigid and impact-resistant
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Top layer: Stretchable and durable
It has passed extensive tests, including: - 100,000 scratch cycles
- Impact testing
- Accelerated aging
Even if the top layer is cut, the bottom layer continues to protect the phone.
Q2: Is the plastic housing reliable?
Yes. Unlike traditional housings with large openings, SeaTouch uses a:
- Small-opening structure to reduce potential leak points
- Three-layer sealing gasket
-
Button-free design for enhanced durability
The housing is drop-tested, pressure-tested, and proven to withstand aging and environmental stress.
Q3: Why use plastic instead of metal?
SeaTouch uses high-grade engineering plastic with 316 stainless steel components for:
- Reduced underwater weight
- Non-interference with phone signals (Wi-Fi, Bluetooth, etc.)
This enables features like surface-level calling and internet access.
2. Operation & Housing Functionality
Q4: Can I use it while wearing gloves?
- Yes, with wet suit gloves.
- For dry suit gloves (typically non-conductive), use conductive fingertips or cots to enable touchscreen control.
Q5: How does it stay secure without a vacuum seal?
SeaTouch uses a patented Pressure Balance System:
- An internal airbag equalizes pressure as you dive
- Combined with small opening, triple gasket, and button-free design, this provides superior leak protection
Q6: Will the touchscreen still work under pressure?
Yes. The touchscreen membrane is filled with non-compressible liquid, which ensures full functionality even at depth.
Q7: Is it really functional down to 80 meters?
- Yes, tested at 80 meters by technical divers.
- Recommended depth: up to 40 meters for optimal touchscreen responsiveness and to prevent deformation under high pressure.
Q8: Will it still work if I change my phone?
Yes. The SeaTouch 3 uses a modular adapter system. Simply purchase a compatible adapter for your new smartphone model.
Q9: Does it require a special app to operate?
No. The SeaTouch housing supports full touchscreen access:
- Use any app (camera, messaging, music, etc.)
- Compatible with third-party photography apps
Q10: How do I maintain the housing?
- After each use: Soak in freshwater for 20–30 minutes, then rinse
- Storage: Loosen screws, install support block, and apply membrane protector
- Gasket care: Easy to remove and clean, no grease needed. Replace using the included spare if damaged
3. Smartphone Compatibility & Performance
Q11: Can I make calls underwater?
- Below 30 cm depth: No, due to signal loss
- At the surface: Yes, thanks to the signal-transparent housing
Q12: Why remove my phone's screen protector?
- To avoid touch sensitivity issues
- Dual-layer membrane already adds thickness; an extra screen protector may reduce accuracy or cause the phone to get stuck
Tip: Use phone features like Samsung’s Touch Sensitivity or Huawei’s Gloves Mode to enhance responsiveness.
Q13: Can I use all my phone's cameras?
Yes. Full touchscreen access allows:
- Switching between wide-angle, telephoto, and front-facing lenses
- Use of all built-in and third-party camera apps
Q14: Will my phone be safe from pressure inside the housing?
Yes, as long as your phone screen is intact:
- Smartphones are pressure-resistant by design
- SeaTouch’s membrane distributes pressure evenly
- Pressure balance system further protects the phone
4. Troubleshooting & After-Sales Support
Q15: Is an air bubble in the membrane a defect?
No. It’s a natural occurrence:
- Caused by dissolved air in the membrane liquid
- May appear under high altitude, heat, or frequent use
- Typically reabsorbs at lower altitudes
Note: Bubbles don’t affect performance.
Q16: I saw bubbles from the grip. Is that a leak?
No. That’s the Pressure Balance System at work:
- Water enters a secondary shell to compress the internal airbag
- Some air escapes, but no water enters the main housing
Q17: My screen turned off underwater and won’t wake up.
Check your phone settings:
- iPhone: Enable "Raise to Wake"
- Android: Disable "Mistouch Prevention" and set screen timeout to Never
- If your phone lacks a “Never” option, use a screen-on utility app (see guide)
Q18: Why is the touchscreen less responsive underwater?
Seawater is conductive and disrupts the touch interface. To improve performance:
- Enable Touch Sensitivity (Samsung) or Gloves Mode (Huawei)
- Remove screen protector before use
Q19: How can I prevent fog inside the housing?
- Assemble the housing in a dry, air-conditioned room
- Avoid opening it between dives
- Use wireless charging to minimize opening frequency
Fog is caused by humidity condensing on cool surfaces underwater.
Q20: I can’t easily tap screen corners on my large phone.
For large-screen phones, use virtual navigation tools:
- iPhone: AssistiveTouch
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Samsung: Assistant Menu
These help access hard-to-reach areas like back/home buttons underwater.